Frequently Asked Questions
Who is Vintage Berkeley?
Vintage Berkeley and Solano Cellars make up a family of locally-owned wine stores in the East Bay. We specialize in small production wines and craft beers from around the world, championing emerging producers as well as the classics. Our online offer, www.vintageberkeley.com, provides a selection of wines available in our stores, as well as a listing of our programming events and the range of services we provide.
Do I need to create an account to order wine from Vintage Berkeley?
No, you do not need to create an online account to order wine from us, but doing so will allow you to access saved information for future orders.
What payment options do you provide?
We accept the following types of credit cards: Visa, MasterCard, American Express and Discover. We also accept Shop Pay. We do not accept checks or money orders.
Can I place an order as a gift?
Yes, you can place orders for yourself or designate a gift recipient, so long as all parties are 21 years of age or older. To place a gift order, enter a note in the "Order Instructions" section at checkout. We’ll include your card in the order and provide you with a receipt separately.
Can I buy a gift certificate?
Yes, we have two gift card options: You can order a physical gift card that will be mailed to you or the recipient, and can be used in our stores (but not online), or you can select a digital gift card that can be used exclusively for online purchases.
Can I place orders over the phone or through email?
You can use either. For phone orders, please see our store contact information in the footer below and select the store of your choice. For email orders, please contact us at info@vintageberkeley.com. For online orders, please enter any special instructions in the "Order Instructions" section during checkout.
Do I need to create an account to receive emails from Vintage Berkeley?
No, you do not need to create an account to receive emails, but you do need to register with Vintage Berkeley to receive email offers.
The wine that I want to order indicates that its "Sold Out". How do I order it?
If a product is listed as "Sold Out", it is either temporarily sold out or no longer available. If you have any questions about a particular wine, please email our staff at info@vintageberkeley.com. Please note that items left in your cart are not fully reserved until the order is placed and may sell out in the interim.
Where Do You Ship?
Vintage Berkeley ships wine throughout the Continental United States. Please contact us at info@vintageberkeley.com or call one of our stores for more specific details. Please also see our Shipping Policy for additional shipping details.
Do you only ship via ground or can I use an expedited shipping method?
Service options include Ground, 2-Day and Overnight, and can be designated during checkout. Be advised that timelines associated with expedited delivery services are only from the date of shipment, and Vintage Berkeley cannot guarantee delivery of your order by a specific date or time. All delivery services are provided by Fedex and all orders are shipped using industry approved packaging. For local orders, customers can select in-store pickup at any one of our three East Bay locations, or designate local delivery for addresses within 15 miles of our stores.
How long will it take to receive my order?
Orders usually ship from our stores within 1-3 business days. Please see the following map to calculate the number of business days (Monday-Friday) it will take for your order to arrive once it has shipped. Note that this graphic is a simplistic overview of estimated transit times and does not indicate if we are able to ship to a particular state.
What If I Won’t Be Home On The Day My Order Is Scheduled to Arrive?
If you know that you are going to be traveling, you can always select a business address or take advantage of Fedex’s Hold At Location program. If your order has already been placed, please contact our staff at info@vintageberkeley.com and we can try to update your shipping address or place a hold on your order. If your order is already out for local delivery, Fedex will make three delivery attempts after which your order will be sent to their local fulfillment center for collection.
Do You Require A Signature Upon Delivery?
Yes. All orders shipped by Vintage Berkeley require an Adult Signature at delivery. There are no exceptions to this policy. It is highly recommended that you ship your order to a business address to ensure that someone of legal age can sign for your order when the carrier attempts delivery.
Can you hold orders during periods of extreme weather?
We can temporarily hold orders placed during periods of inclement weather. To hold an order, please enter special instructions in the "Order Instructions" section while placing your order, requesting a “heat hold”, OR email our staff at info@vintageberkeley.com after your order has been submitted. Please note that our team monitors heat conditions prior to shipping all orders. If there is extreme weather in your area we may hold your order at our discretion to protect the integrity of your wine. If we hold your order, we will notify you of this decision. Once weather conditions improve, we will ship your order at the earliest possible date.
What if a shipment is lost, damaged or defective?
If your wine has been damaged or lost during transport, please contact our staff at info@vintageberkeley.com. Please include your order information with your email and any relevant details associated with the damaged or lost shipment.
What is your cancellation policy?
If you need to cancel your order prior to fulfillment and shipping, please email us at info@vintageberkeley.com. Be advised that credit card charges are authorized immediately upon purchase, so a refund will appear on your statement as a separate credit, possibly a few days later. If your order has already been fulfilled and shipped, shipping charges and restocking fees will apply.