Who is Vintage Berkeley?
Vintage Berkeley is a neighborhood wine merchant located in the East Bay, with a focus on small production wines. Our online offer, www.vintageberkeley.com, provides a selection of wines available in our stores, and emphasizes the same core values.
Do I need to create an account to order wine from Vintageberkeley.com?
No, you do not need to create an online account to order wine from us, but if you do so it will be easier to access saved information for future orders.
What payment options do you provide?
We accept the following types of credit cards: Visa, MasterCard, Discover, American Express, JCB, Diners Club and Elo. We also accept Shop Pay. We do not accept checks or money orders.
Can I place an order as a gift?
Yes, you can place orders for yourself or designate a gift recipient, so long as all parties are 21 years of age or older. To place a gift order, enter a note in the message section at checkout. We’ll include your card in the order and provide you with a receipt separately.
Can I buy a gift certificate?
Yes, we have 2 gift options: You can order a physical gift card that will be mailed to you or the recipient, and can be used in our stores (but not online), or you can select a digital gift card that can be used for online purchases.
Can I place orders over the phone or through email?
You can use either channel. For orders placed online, please enter any special instructions into the Shipping Notes field while placing your order. For phone orders, please see our store contact information in the footer below.
Do I need to create an account to receive emails from Vintage Berkeley?
No, you do not need to create an account to receive emails, but you do need to register with Vintage Berkeley to receive email offers.
The wine that I want to order is no longer on the website. How do I order it?
If a product is no longer listed on our website it is either sold out or no longer available. Please note that items left in your cart are not fully reserved until the order is placed. If you have any questions about a particular wine, please email our staff at firstname.lastname@example.org
Where Do You Ship?
Vintage Berkeley ships wine throughout the Continental United States and select international locations. Please contact us at email@example.com or call the stores for more specific details. Please also see our Shipping Policy for additional shipping details.
Do you only ship via ground or can I use a faster shipping method?
Service options include Ground, 3-Day, 2-Day and Overnight. Delivery services are provided by the following common carriers: UPS, Fedex and Golden State Overnight (“GSO”). Customers can designate a preferred carrier during the checkout process or select in-store pickup at any one of our three East Bay Locations. All orders are shipped using purpose-built and industry approved packaging.
Be advised that timelines associated with expedited delivery services are only from the date of shipment, and Vintage Berkeley cannot guarantee delivery of your order by a specific date or time.
How long before I receive my wine?
Orders usually ship from our stores within 1-3 business days. Please see the following map to calculate the number of business days (Monday-Friday) it will take for your order to arrive once it has shipped. Note that this graphic is a simple overview of estimated transit times and does not indicate if we are able to ship to a particular state.
What If I Won’t Be Home On The Day My Wine Is Scheduled to Arrive?
If you know that you are going to be traveling, you can always select a business address or take advantage of Fedex’s Hold At Location program https://www.fedex.com/en-us/shipping/hold-at-location.html. If your order has already been placed, please contact our staff at firstname.lastname@example.org and we can try to update your shipping address or place a hold on your order. If your order is already out for local delivery, UPS or Fedex will make three delivery attempts after which your order will be sent to their local fulfillment center for collection.
Do You Require A Signature Upon Delivery?
Yes. All orders shipped by Vintage Berkeley require an Adult Signature on delivery. There are no exceptions to this policy. It is highly recommended that you ship your order to a business address to ensure that someone of legal age can sign for your order when the carrier attempts delivery.
It is too hot to ship now but I want to purchase today's offer?
We can temporarily hold orders during periods of inclement weather. To hold an order, please enter special instructions into the Shipping Notes field while placing your order, requesting a “heat hold”, OR email our staff at email@example.com after your order has been submitted.
Please note that our team monitors heat conditions prior to shipping all orders and if there is extreme weather in your area we may hold your order to protect the quality of the wine. If we hold your order, we will notify you of this decision. Once weather conditions improve, we will work to ship your order at the earliest possible window.
What if the shipment is lost, damaged or defective?
If product has been damaged or lost during transport, please contact our staff at firstname.lastname@example.org. Please include your order information with your email and any relevant details associated with the damaged or lost shipment.
What is your cancellation policy?
If you need to cancel your order prior to fulfillment and shipping, please email us at email@example.com. Be advised that credit card charges are authorized immediately upon purchase, so a refund will appear on your statement as a separate credit, possibly a few days later. If your order has already been fulfilled and shipped, shipping charges and restocking fees may apply.
How do I talk to a live person?
Call one of our stores during normal business hours.